How we ended up with the F.B.I.

SanStone Health and Rehabilitation, Hendersonville Health and Rehabilitation, Dr. Larry Joe Russell, Christopher Sprenger and Michael Deloach, Paul Shogren.
I have been writing about Hendersonville Health and Rehabilitation, SanStone and NCDHHS corruption. I will now get down to what suggests that corruption is just routine business for these places.
I will start with what happened after Mom died. After discovering that something did not add up, I called the NCDHHS. The lady who answered the phone seemed to be really concerned when I told her the story. She asked me if I wanted to file a complaint. She said she could take the complaint over the phone. I spoke to her for just about an hour explaining everything that had happened at Hendersonville Health and Rehabilitation.
When I received a written summary of my complaint, I was surprised to see that all the things we spoke about came down to two things. Failure to answer call bells in a timely fashion, and failure to provide quality care. How did one hour of complaining turn into two simple issues. What about the fall, the missing drugs, the wrong room number, the missing nurses notes, finding Mom naked that one morning " drying out ".
 All the things listed became two simple items. Failure to provide quality care, I guess all the other stuff would be under that umbrella. After all that and about two months of waiting, I get the response, " No Deficiencies Found ". I immediately called the person who signed the complaint and asked him what happened. He was definitely over his head, and put me on the phone with Gail Maloney, Western regional Director of the NCDHHS. Ms. Maloney listened to my ranting, and set up a meeting to discuss my issues.
At the meeting with Ms. Maloney, were my brother and his wife, my oldest sister, and myself. We proceeded to put copies of the records, complete with sticky notes and highlights. We also had a signed notarized statement by Mom's roommate concerning the fall. All of the proof that we had and all of the discrepancies in the records, didn't seem to be an issue with Ms. Maloney. She kept saying they only deal with regulatory issues. After our meeting at the Black Mountain office of the NCDHHS, we discovered the patients bill of rights. The issues we had were definitely regulated by the NCDHHS. At least they were supposed to be. Ms. Maloney told us that they would do a review, and that was all they would do. She also said that there was no one else to go to, NCDHHS was the end of the line. That is when my brother contacted the F.B.I., and spoke to an agent in the Asheville office. We met with the agent for almost two hours, and barely scratched the surface. I guess the NCDHHS is not the end of the line, neither is the F.B.I.. After all our research and phone calls we found the O.I.G. The office of the Inspector General, they are the ones who investigate anything concerning Medicare fraud and abuse issues.
I am writing this to let people know that the NCDHHS is a corrupt agency, and their " surveys "are a joke. All indications are that they even call ahead to let the facilities know they are coming. I was told by Maude " Cookie " Romeo, that the NCDHHS called her and told her that they had spoken to me. Ms Romeo asked me why I was still asking questions. "Cookie " said the NCDHHS had told her that I was informed that they found nothing wrong.
 All complaints to the NCDHHS are supposed to be confidential, if so , why did they tell her it was I who had complained? So much for confidentiality.
Gail Maloney, conveniently left the NCDHHS sometime after our meeting.
More to come !