North Carolina Medical Board, NC Board of Nursing, NC Board of Pharmacy, NCDHHS, Pardee Hospital, SanStone. Maybe they all need to read this.
State Statute 1320a - 7b
Title 42 The Public Health and Welfare
(c) False statements or representations with respect to condition or operation of institutions. Whoever knowingly and willfully makes or causes to be made, or induces or seeks to induce the making of any false statement or representation of a material fact with respect to the conditions or operation of any institution, facility, or entity in order that such institution, facility or entity may qualify ( either upon initial certification or upon recertification ) as a hospital, critical access hospital, skilled nursing facility, nursing facility, intermediate care facility for the mentally retarded, home health agencey or other entity ( including an eligible organization under section 1395mm(b) of this title ) for which certification is required under subchapter XVIII of this chapter or a State health care program ( as defined in section 1320a-7(h) of this title), or with respect to information required to be provided under section 1320-a-3a of this title, shall be guilty of a felony and upon conviction thereof shall be fined not more than $25,000 or imprisioned for not more than five years, or both.

No defficiencies found. Really!!!

Hendersonville Health and Rehabilitation, Liars

This day a year ago, Mom was still in Hendersonville Health and Rehabilitation in Hendersonville NC. She had been recovering much better than she had been up until now. I would go to visit every morning and we would talk about what was going on. Her spirits were higher than they had been since the surgery. Her sense of humor was back, and she was getting stronger. Only five more days till Mom was to go home.
Late at night on October 29, 2011 Moms roomate was awakened by a loud crash. She looked down and saw Mom laying in the floor asking for help. Apparently from her state of undress, she was on her way back from the bathroom. She was at risk for falls, and was supposed to have a bed alarm.
 The roomate pushed the call button and waited for someone to come assist my Mom back to bed. Finally according to the roomate, two nurses aids were walking past the room and ignored the light on. The roomate had to verbally get the attention of the cna's.
They entered the room and called for the nurse in charge ( Lara Mooney, LPN "). As nurse Mooney entered the room, she instructed the cna's to "get her back in bed, check her vital signs, and put an alarm on her. Moms records reflect that her vital signs were checked around 2:00 am.
This is the account given to us by Mom's roomate, she was a nice woman in her thirties or so. The reason she was in the facility, was for i.v. medication. She had no problems with her vision or memory.
Lara Mooney's account was somewhat different. According to the report filed by Ms Mooney, she was standing at the foot of Mom's bed and saw mom remove the alarm, and try to get out of bed. According to her, Mom slid to the floor and landed on her bottom. The report in Moms records was not entered until a month after Moms death.
I spoke to ms Mooney on the phone when she was working at Fleichers Fairview Healthcare, six months after Mom died. I asked her why she was no longer at Hendersonville Health and Rehabilitation. Her answer was that it was not her choice. I asked her who asked her to come in and write the report, she said she couldn't remember.
My brother, his wife, my sister and I met with Gail Maloney Western regional director of NCDHHS. At the meeting in Black Mountain office we produced a signed notarized statement of what happened that night, discussed some of the problems with the records, and other concerns with the NCDHHS investigation into Hendersonville Health and Rehabilitation. All this seemed to be of little concern to Ms. Maloney, she seemed to be angry that we didn't just accept their decision. She promised us an administrative review, and we gave her copies of the documents that caused us concern.
The result of all of this was, the NCDHHS didn't see anything wrong with anything we discussed that day, and that was that.
Corruption or not ??? Seems pretty obvious to me.
The last time I called the Black Mtn. office of the NCDHHS, Ms Maloney was no longer there. Funny how every one that were key people in this mess is no longer at their job!

Dr Larry Joe Russell supposedly saw my Mom at Hendersonville Health and Rehabilitation a year ago today. According to their records, Mom was doing much better. She was getting her strength back, and participating in physical therapy. She was eating better, at least when she was able to see her food. For the first time, she was actually getting better.
 Mom was looking better than she had since her surgery. She was going up and down the halls with her walker, doing her time on the exercise bike and trying to get out of Hendersonville Health and Rehabilitation and go home. She had been through hell since her surgery on September seventh, ups and downs at Memorial Mission and a terrible time at Care Partners. This time she was really improving. There was still some work to be done, but Mom was doing her part.
We were able to take Mom to see her grandson perform in the high school orchestra. On the way back to Hendersonville Health and Rehabilitation Mom wanted to stop for dessert. We stopped at Sonic and got ice cream on the way back. Mom made sure someone brought her candy for trick or treaters at Halloween. All the Grandchildren, were there to visit for halloween.
There was some disagreement amongst the siblings, about where Mom would be better off when she left Hendersonville Health and Rehabilitation. Finally, the family was able to put Moms needs first and it was decided what was best for her. My sisters made sure that Mom had all the supplies she needed to go home. The afternoon before Mom was to be discharged, my wife and son picked Mom up at Hendersonville Health and Rehabilitation. Mom wanted to go to the bank, to get her finances in order before she went home. Next stop, Walmart, Mom wanted a new pair of jeans and top to wear home. She seemed fine, and was glad to finally be going home.
I had seen Mom that morning, and since she was going to be going home that day, I did not make my usual afternoon visit. If I knew what was to come, nothing could have kept me away.
November 3, 2011, around 5:07 am I got the call that you never want to get. The person on the other end of the line said that Mom was not breathing and they were trying to resusitate her. She never took another breath.
Larry Joe Russell signed the death certificate. According to the NC State Medical Examiners office, any death not directly related to the condition the doctor is treating a patient for, should be investigated. That would mean Moms death should have been investigated, but as we have been told repeatedly, old people die.
My Mom was supposed to go home that day. Hendersonville Health and Rehabilitation has been not too honest about the events leading up to Mom's death.
I am looking for anyone who had a questionable experience with Hendersonville Health and Rehabilitation, Dr. Larry Joe Russell, SanStone, Christopher Sprenger, Michael Deloach, Gerald P. Cox, Pardee Hospital, BeyStone, Universal Healthcare, Omnicare, Beverley Healthcare, Integrated Healthcare, Omega Health or any nursing home in the Country. Please message me on this blog, and we can help.
Mom was supposed to come home the day she died! There was no explanation given as to why she might have died!

Hendersonville Health and Rehabilitation, and Sanstone. Until October 19, 2011, I never could have told you anything about either one. Now I know enough to write a book, and probably will one day.
It all started one year ago today,
I left work about this time and drove to Hendersonville Health and Rehabilitation, for the first time, to visit my Mother. She had been discharged from Mission Hospital in Asheville North Carolina and sent to Hendersonville Health and Rehabilitation to regain her strength, and assistance with daily living. Little did I know, the bed she was in that day, would be where she would die.
After Mom died, I went to Hendersonville Health and Rehabilitation to find out about Moms last night there. I was told a story, that was inconsistent with the information that I was originally provided. I left there and picked up a copy of the EMS report, thats when the alarm bells really started to go off. The times and events recorded with the EMS did not match the story told by Hendersonville Health and Rehabilitation.This is what prompted my brother and I to begin our journey to find out who these people are.
SanStone is, Christopher Sprenger and Michael Deloach, both have local addresses, as well as an office in Biltmore park, and an office that has the same address as the Fed Ex office on airport road.
The Sprenger family is involved in all aspects of healthcare in Ohio, Minnesota, and lots of other places. They do business under lots of different names, even some of their places might have Sprenger in the name, but not many. They really seem to be drawn to the care of the elderly. Thats where they make the most money.
From what I can tell, They attached themselves to a greedy, bottom feeding doctor, named Larry Joe Russell, from Kentucky. Together, they were able to purchase Hendersonville Health and Rehabilitation, from Margaret Pardee Hospital, in Hendersonville. It looks to me like the Board of Directors at Pardee, and the Henderson County Commissioners, were just as greedy as Larry Joe. Seems they sold the facility, for over 8 million dollars.
There were other people bidding on the Pardee Care Center, which is now Hendersonville Health and Rehabilitation. Pardee decided to sell to these people because of the "local connection" of Larry Joe, and the Sprenger name. The local newspaper stated that the facility was sold to Hendersonville Physicans and associates. Thats another story for another day!
 Pardee says, they were unprofitable due to the restrictions and rules enforced on hospital owned Nursing Homes. In other words, in order to provide adequate care, they had to actually have adequate staff.
SanStone, on the other hand was not bound by the same rules.They were able to reduce the staffing levels, and provide inferior care.
SanStone runs commercials on channel 13, WLOS tv in Asheville. The people in these commercials are telling how wonderful each of SanStone's properties are.Dont be fooled by them, look up any one of their facilities and see how many stars Medicare gives them. Last time I checked they were all around one out of five. Nursing homes are big business, with big profits, and little regulations. If you need one of these facilities, do your research first!!! More to come

Care Partners  Rehabilitation Hospital in Asheville NC.
I found myself having to go back to a place I never wanted to go again. I had to go to Care partners to pick up a copy of my Mothers medical records.
I requested them over two weeks ago, and was given the usual runaround you get from these places. I was finally able to convince the lady that it was not my fault she went on vacation. She printed the records as I drove across town to pick them up.
When I arrived at Care Partners in Asheville NC, I was told to wait in the family room. It is a room I had sat in with my Mother just last year. While I was sitting there waiting, a patient in a motorized wheelchair came in with another woman.I was trying not to listen to their conversation, but the room is only so big, and I was already sitting when they came in.
The poor lady in the wheelchair was telling the other lady about the way she was being treated. I was doing my best not to get up and tell her how to complain, but I refrained from doing so. As I listened the lady in the wheelchair told the other lady, how the nurses assistants would not change her diaper when she asked, she talked about how her dr., Doctor Diez told her they were going to take out some sort of port the next morning. She said when the nurse came in she told her they would do it later, then the second shift nurse told her the same thing. Then she said the third shift nurse came in and was very nasty to her. She said she had been laying in her own excrement for some time and they were not changing her diaper. Then the third shift nurse removed the port, and the cna changed her diaper.She was crying as she spoke.The woman in the wheelchair was actually asking to be released, or where else she could go for her treatment.
 It was hard to listen to, knowing that the same sort of things probably happened to my Mother, when no one was there with her. Mom was one of the lucky ones that survive care partners, she had someone there almost all the time. There was one occasion, that I actually had to assist the cna in changing my Mothers diaper. There were not enough people working for someone to assist her. I am not complaining that I had to do what I did, but it was uncomfortable for me, and I can imagine how uncomfortable it was for Mom.
I know that Congresswoman Gifford was in Care Partners Rehabilitation Hospital, for rehab. I seriously doubt that she received this sort of treatment. I can only speculate that the woman in the wheelchair was either medicare or medicaid. I'm almost positive that people with private insurance are treated better than the rest.
This is a sad reality. We the people have to act or react, in order for things to get better. Ask your representative about their position on healthcare for the elderly. This is election season, let your vote count for something. You may end up in one of these places at any point in your life. The lady in the wheelchair was probably not even forty years old.
Make a difference, pay attention if you go to one of these places to visit someone, look around. I can assure you that whatever you see wrong is just the tip of the iceberg. Ask questions, get mad, do something to help
.If only I had the chance to go back one year, I would certainly not let them slide at all.

SanStone ,Christopher Sprenger and Michael Delaoch, at their best. This is from a review I just read on Oak Summitt in Winston Salem. I am assuming this is currently called Oak Forest Health and Rehabilitation LLC, as they have the same address. Funny how they change names instead of shady business practices!

Here's the link to the advertismentfor the facility!

http://www.sanstonehealth.com/oakforest/about

0 out of 5 stars. My family member has been at Oak forest for over a month. I myself and multiple family members have observed what can only be called abuse or neglect by mutiple members of the nursing staff,and they are not afraid to do these things right in front of you. I asked for some towels and the aide pointed me to where the linen cart was,also my family member and their roomate were frequently soiled and for god only knows how long. The only bright spot in this facility was the wondefull care of the therapists who would often bathe and dress my family member and do their therapy because the aides flat refused to get my family member out of bed,now the therapists are telling me that the administrator is changing therapy companies so they will be leaving. I have already started to look to transfer facilties and would never reccomend this hell hole to anyone who wants their family treated well

Here,s one more.

0 out of 5 rating from me. The company advertised that it participates in Medicare. I have BlueCross BlueShield, Medicare and TriCare for Life. In April, 2009 I had hip replacement surgery. The Forsyth Medical Center (previously) had the facility as a recommended post-surgery facility provided all of my insurance information and coordinated my transfer to Oak Forest in advance. NOW, the facility refuses to submit its billing to Medicare unless I first pay $150.00. The billing manager refused to give her name and said "SHE DID NOT CARE WHO I SUBMITTED A COMPLAINT TO SHE WAS NOT GOING SUBMIT MY BILL UNLESS I PAID THEM A CO-PAYMENT FIRST" I am a disabled veteran on a fixed budget. I can not afford to pay out of pocket for health care services that I have already paid for with my insurance premiums. Since I have more than full coverage, I have never had to pay a co-payment. The NC Atty Gen - Consumer Protection Div. has been notified.

Business Reply to this Review by Christopher Sprenger I am so sorry that you had a poor experience at Oak Forest! We strive to make everyone's stay with us as enjoyable and productive as possilbe. I hope you are healing well and you are up and about. To be honest, I am a bit confused about some of your concerns. I can assure you we would have billed Medicare (we don't get paid if we don't bill). It also sounds like you had a co-pay of $150 due to a lack of co-insurnace. Every Medicare eligible person has the ability to purchase co-insurance to pay the co-pay. It sound like you chose not to have this insurance. All said, I think most would agree that after braking your hip, having rehabilitation, room and board and only owing $150 isn't a bad deal! If I have my facts wrong please contact me anytime at the facility.


They respond three seperate times to the money issue, but not once to the care issue!


Now here's the link:
http://www.superpages.com/bp/Winston-Salem-NC/Oak-Forest-Health-Rehabilitation-L0504429190.htm#BPreviewContainer


Would you trust someone you care about to SanStone, I did and that person is no longer alive to speak for herself, so I am speaking for her.