Hendersonville Health and Rehabilitation, Flat Rock NC. SanStone Health and Rehabilitation, Dr. Larry Joe Russell, Dr. Harold Picus, Susan Habel RN., Lara Mooney LPN, Maud " Cookie" Romeo, Christopher Sprenger, Mike Deloach, Paul Shogren.
When I finished yesterday, Mom was back in Mission Hospital in Asheville. The doctors managed to get her Medicare to cover more time for rehabilitation. That's where Hendersonville Health and Rehabilitation comes in. Mom was transferred there on October 20, 2011.
The afternoon she was transferred, I visited after work. I stopped at the front desk, and they told me she was in room 102A. I walked down the hallway to room 102, and whoever that was it wasn't Mom. As I was walking back down the hall an employee stopped me and asked who I was looking for. He directed me to room 101A, where I found Mom and my sister. The room was small with Wal Mart style furniture. There were two beds, Mom was in bed A, and there was another patient in bed B. The roommate was a younger patient, she was in there to receive IV medication. The family got to know her pretty well. She would watch out for Mom, when one of the family was not there. The first night at Hendersonville Health and Rehabilitation was a little scary. There were people moaning, and screaming for help. The lady across the hall was crying out for Jenny.
At first it seemed like an alright place, Mom started participating in her physical therapy, with the goal of going home. There were problems during her stay, but nothing at the time to suggest how bad it was. I worked so close that I was able to visit every morning. I would show up about 8:30, we would have coffee and talk. Mom's breakfast tray would usually be sitting there. I would check to make sure she was eating. Most days about half of her meal would be eaten, and another quarter of the meal would be spilled on the tray and the bed. Mom would have to use the rest room, she would pull the call light, and we would wait 5 minutes or so then I would help her to the restroom. Usually I would have to go find a nurse or CNA to help her out of the bathroom. She was not supposed to get up without one person to physically assist. One morning, Mom was in bed covered with blankets. We had our coffee, and as usual, Mom had to go to the restroom. As she pushed away the blankets to get out of bed, to both of our surprise, she had nothing on from the waist down. She was laying on an absorbent mat. I spoke to the nurse, and she told me that sometimes they do that to let the patient " dry off ". My youngest sister was visiting from Atlanta, and when I told her about what happened, she was very upset. She expressed her concern to the social service director, and a meeting was scheduled. My brother and another sister went to the meeting, and were told that was normal procedure.
My brother, and sisters and the rest of the family visited daily. There was really not much time that one of us was not there. The only exception was late at night till early in the morning. We felt that although things were not perfect, that the staff would be able to watch over her as she slept.
Several of us complained to the staff about the issue of answering the call bells, getting help with her meals, and making sure she had a shower more than once a week. Mom also had to constantly ask for water. I guess if they don't give patients water, they don't have to assist them to the restroom as often.
I will stop here and continue the story tomorrow, trust me it gets a lot worse!
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