Hendersonville Health and Rehabilitation, and SanStone must spend a lot of money to stay out of trouble.
I have been in touch with various agencies over the last year and a half, and not one of them seems to be able to find anything wrong.
The most recent conversation I had was with the QIO. That stands for quality improvement organization. I was encouraged by one of their own employees to file a complaint with them. I did so reluctantly, not knowing what they could do. Well not to surprise me they didn't find anything wrong with the quality of care Mom received at Hendersonville Health and Rehabilitation.
After receiving the letter from the QIO, I did like I always do, and called them. It never ceases to amaze me how they immediately get on the defence. They verbally attack you, and make sure you understand that you are an idiot. They also let you know that there is no disputing their conclusions.
I spoke to the person, who originally responded to my complaint, she was extremely rude and unsympathetic. I mentioned some of the terrible things that happened to Mom, at Hendersonville Health and Rehabilitation. Her response, was that their team of professionals found no quality of care issues. After realizing that our conversation was going nowhere, I asked to speak to her boss. Her name was Linda Moore, as I ran down my list of issues, they were surprisingly not quality of care issues. I was informed that their professionals had done their review, and that was that. I spoke to her on specific incidents that had occurred. She was not able to tell me if anything I mentioned was an issue. She repeated the mantra, that their team of officials had done their review. There is no way to appeal their decision and nowhere else to go. I went to their website, and discovered that they were also a branch of NCDHHS.
I recently read an article on the OIG, the enforcement arm of the DHHS. I will post the link below. After reading, you would think they were very serious about the entire regulation process. The article even says that "it happens everywhere", well that just doesn't sit right with me. I will continue to file complaints and make noise, until someone listens. This is where we are all going to end up sooner or later. Unless you actually believe that when you get old, some family member is going to take care of you till you die. Once you pass through those doors, it's too late. Please join me now, and make a difference.

 http://oig.hhs.gov/newsroom/spotlight/2013/snf.asp