Hendersonville Health and Rehabilitation, and SanStone must spend a lot of money to stay out of trouble.
I have been in touch with various agencies over the last year and a half, and not one of them seems to be able to find anything wrong.
The most recent conversation I had was with the QIO. That stands for quality improvement organization. I was encouraged by one of their own employees to file a complaint with them. I did so reluctantly, not knowing what they could do. Well not to surprise me they didn't find anything wrong with the quality of care Mom received at Hendersonville Health and Rehabilitation.
After receiving the letter from the QIO, I did like I always do, and called them. It never ceases to amaze me how they immediately get on the defence. They verbally attack you, and make sure you understand that you are an idiot. They also let you know that there is no disputing their conclusions.
I spoke to the person, who originally responded to my complaint, she was extremely rude and unsympathetic. I mentioned some of the terrible things that happened to Mom, at Hendersonville Health and Rehabilitation. Her response, was that their team of professionals found no quality of care issues. After realizing that our conversation was going nowhere, I asked to speak to her boss. Her name was Linda Moore, as I ran down my list of issues, they were surprisingly not quality of care issues. I was informed that their professionals had done their review, and that was that. I spoke to her on specific incidents that had occurred. She was not able to tell me if anything I mentioned was an issue. She repeated the mantra, that their team of officials had done their review. There is no way to appeal their decision and nowhere else to go. I went to their website, and discovered that they were also a branch of NCDHHS.
I recently read an article on the OIG, the enforcement arm of the DHHS. I will post the link below. After reading, you would think they were very serious about the entire regulation process. The article even says that "it happens everywhere", well that just doesn't sit right with me. I will continue to file complaints and make noise, until someone listens. This is where we are all going to end up sooner or later. Unless you actually believe that when you get old, some family member is going to take care of you till you die. Once you pass through those doors, it's too late. Please join me now, and make a difference.
http://oig.hhs.gov/newsroom/spotlight/2013/snf.asp
Wednesday, May 29, 2013
Saturday, May 18, 2013
Hendersonville Health and Rehabilitation , SanStone Health and NCDHHS. I have been posting information on how to file a complaint against nursing homes. Now I am going to give some examples of what happens in these places. I have been doing research on this since Mom died November 3, 2011. I will give some examples of what II have read on the DHHS website. At the end of my post, I will give the links where you can read them for yourself.
-The wrong medication was administered to a man at Hendersonville Health and Rehabilitation. His blood pressure dropped so low that he was sent to Pardee Hospital to be monitored. The reason he was given the wrong medication, was he was not properly identified by the person administering the medication.
- A resident at Beystone (another SanStone property) was left in the same clothes for almost three days. The clothes were soiled with food that spilled when she was eating. At one point, she was actually given a shower, and after she was dressed in the same soiled clothes.
- According to a relative of a resident at Hendersonville Health and Rehabilitation, another resident was lifted by a nurse, and dropped. She died ten days later. The cause of death on her death certificate was dementia, it was amended later by the coroner. The actual cause of death was subdural hematoma, bleeding on the brain.
- At one facility, the air conditioner went out on one of the wings. A patient died from the heat. They didn't even move the residents to the dining room or somewhere else where the air was working.
-At another facility, a woman, who was prone to wandering, escaped from her room. She was able to enter the kitchen, where she drank a cleaning chemical that killed her.
- At another facility, a wandering patient was able to escape to the parking lot. She was run over by someone backing out, and killed.
- Another patient suffered a pressure ulcer on her leg, it was left untreated. The patient lost her leg.
These are just some of the stories I have heard or read since this all began. These are the ones you hear about. A lot of people die in these places, and dead people cant tell their horror stories.
http://www.ncdhhs.gov/dhsr/acls/adultcarehomefines.html pick a county.
http://www.medicare.gov/nursinghomecompare/results.aspx#loc=28792&lat=35.3902982&lng=-82.366887 put in a zip code and pick a home. click on inspections and surveys
http://www.ncdhhs.gov/dhsr/facilities/results.asp pick a county
In Henderson County there were 39 complaints, of those only 5 were substantiated! That is hard to believe if you have ever been in a nursing home.
Hendersonville Health and Rehabilitation had 9 complaints - 1 substantiated on re certifications, there were 46 pages of deficiencies!
Beystone had 5 complaints - 0 substantiated however on re certification, they found 52 pages of deficiencies!
Brian Center had 3 complaints - 0 substantiated - on re certification, they had 10 pages of deficiencies
Carolina Village had 2 complaints - 0 substantiated - on re certification, they had 2 pages of deficiencies
Golding Living Center had 7 complaints - 0 substantiated - on re certifications, they had 11 pages of deficiencies.
Lifecare Center had 3 complaints - 1 substantiated - on re certification, they had 51 pages of deficiencies!
Mountain Home Health and Rehabilitation had 3 complaints - 1 substantiated - on re certifications, they had 17 pages of deficiencies.
The Laurels had 3 complaints - 1 substantiated - on re certification, they had 8 pages of deficiencies.
Universal Healthcare had 5 complaints - 0 substantiated - on re certification, they had ten pages of deficiencies.
This is a serious situation, these people were someone's relatives. We are all getting older, do you really want to risk having any of these things happen to you, or someone you love. I am trying to make a difference. I need your help, please get involved. Call 828-697-6823 or email Iseeu.research@gmail.com.
-The wrong medication was administered to a man at Hendersonville Health and Rehabilitation. His blood pressure dropped so low that he was sent to Pardee Hospital to be monitored. The reason he was given the wrong medication, was he was not properly identified by the person administering the medication.
- A resident at Beystone (another SanStone property) was left in the same clothes for almost three days. The clothes were soiled with food that spilled when she was eating. At one point, she was actually given a shower, and after she was dressed in the same soiled clothes.
- According to a relative of a resident at Hendersonville Health and Rehabilitation, another resident was lifted by a nurse, and dropped. She died ten days later. The cause of death on her death certificate was dementia, it was amended later by the coroner. The actual cause of death was subdural hematoma, bleeding on the brain.
- At one facility, the air conditioner went out on one of the wings. A patient died from the heat. They didn't even move the residents to the dining room or somewhere else where the air was working.
-At another facility, a woman, who was prone to wandering, escaped from her room. She was able to enter the kitchen, where she drank a cleaning chemical that killed her.
- At another facility, a wandering patient was able to escape to the parking lot. She was run over by someone backing out, and killed.
- Another patient suffered a pressure ulcer on her leg, it was left untreated. The patient lost her leg.
These are just some of the stories I have heard or read since this all began. These are the ones you hear about. A lot of people die in these places, and dead people cant tell their horror stories.
http://www.ncdhhs.gov/dhsr/acls/adultcarehomefines.html pick a county.
http://www.medicare.gov/nursinghomecompare/results.aspx#loc=28792&lat=35.3902982&lng=-82.366887 put in a zip code and pick a home. click on inspections and surveys
http://www.ncdhhs.gov/dhsr/facilities/results.asp pick a county
In Henderson County there were 39 complaints, of those only 5 were substantiated! That is hard to believe if you have ever been in a nursing home.
Hendersonville Health and Rehabilitation had 9 complaints - 1 substantiated on re certifications, there were 46 pages of deficiencies!
Beystone had 5 complaints - 0 substantiated however on re certification, they found 52 pages of deficiencies!
Brian Center had 3 complaints - 0 substantiated - on re certification, they had 10 pages of deficiencies
Carolina Village had 2 complaints - 0 substantiated - on re certification, they had 2 pages of deficiencies
Golding Living Center had 7 complaints - 0 substantiated - on re certifications, they had 11 pages of deficiencies.
Lifecare Center had 3 complaints - 1 substantiated - on re certification, they had 51 pages of deficiencies!
Mountain Home Health and Rehabilitation had 3 complaints - 1 substantiated - on re certifications, they had 17 pages of deficiencies.
The Laurels had 3 complaints - 1 substantiated - on re certification, they had 8 pages of deficiencies.
Universal Healthcare had 5 complaints - 0 substantiated - on re certification, they had ten pages of deficiencies.
This is a serious situation, these people were someone's relatives. We are all getting older, do you really want to risk having any of these things happen to you, or someone you love. I am trying to make a difference. I need your help, please get involved. Call 828-697-6823 or email Iseeu.research@gmail.com.
Wednesday, May 15, 2013
Regarding SanStone, Hendersonville Health and Rehabilitation .
As I stated in my last entry, here is where you can file a complaint if you suspect that someone is or has been in a nursing home has been mistreated.
The first step is to file a complaint with the Ombudsmans office, dont expect that to get you anywhere. They seem to be relatively close to the owners of these facilities. When I spoke to the Terry Collins at the Land of the Sky Regional Council in Asheville, she seemed to think there were plenty of things wrong. However they could not help me. Here is her contact Information , 828-251-6622 terry_c@landofsky.org. Good luck with that!
Next there is the NCDHSR, you can file a complaint with them at Nursing Home and Health Care Complaint Line (For hospitals, group homes, and other health care facilities): 1-800-624-3004 or you can file online at :http://www.ncdhhs.gov/dhsr/ciu/filecomplaint.html
Just to give you a heads up, they arent really that intrested in finding out the truth either. If you file a complaint with them, expect an original contact, then maybe two months later you will get the response. I am posting a link to the patients bill of rights. If you complain, use the terminology they do. They rarely find any substantiated complaints. They are obviously in the pockets of the wealthy owners and investors of these facilities. http://www.ncdhhs.gov/dhsr/rules/2011/0101_13B_3302.pdf.
Next post, I will get into where you can find the results of the inspections and or complaints. Stay tuned.
As I stated in my last entry, here is where you can file a complaint if you suspect that someone is or has been in a nursing home has been mistreated.
The first step is to file a complaint with the Ombudsmans office, dont expect that to get you anywhere. They seem to be relatively close to the owners of these facilities. When I spoke to the Terry Collins at the Land of the Sky Regional Council in Asheville, she seemed to think there were plenty of things wrong. However they could not help me. Here is her contact Information , 828-251-6622 terry_c@landofsky.org. Good luck with that!
Next there is the NCDHSR, you can file a complaint with them at Nursing Home and Health Care Complaint Line (For hospitals, group homes, and other health care facilities): 1-800-624-3004 or you can file online at :http://www.ncdhhs.gov/dhsr/ciu/filecomplaint.html
Just to give you a heads up, they arent really that intrested in finding out the truth either. If you file a complaint with them, expect an original contact, then maybe two months later you will get the response. I am posting a link to the patients bill of rights. If you complain, use the terminology they do. They rarely find any substantiated complaints. They are obviously in the pockets of the wealthy owners and investors of these facilities. http://www.ncdhhs.gov/dhsr/rules/2011/0101_13B_3302.pdf.
Next post, I will get into where you can find the results of the inspections and or complaints. Stay tuned.
Monday, May 13, 2013
Hendersonville Health and Rehabilitation, a SanStone facility. I wonder how they celebrate mothers day. Maybe, they provide a shower to all mothers , or a clean set of bed linen , or maybe a "special meal".
My guess is that they put flowers everywhere, and it's business as usual! Qperating without enough staff to provide adequate care. Which means, you will get a shower, when you complain long enough. You will get a meal, not necessarily what you asked for, but a meal none the less. And when the bed linen is soaked and smells bad enough, you will get your bed changed. This is what I witnessed while Mom was in Hendersonville Health and Rehabilitation.
The staff is forced to work "short" most of the time, and they are usually stressed out and cant keep up. The result is, they get mad and the patients suffer. Sometimes the anger shows itself, in the form of patient abuse. Other times it shows simply as a lack of concern. I know that there are people working there that care, but eventually they get frustrated, and change jobs. Leaving the majority of workers left, the people who can't get a job somewhere else.
The system is so corrupt, that there is not much help if you have a complaint, or a "quality of care" issue. I've been through all of the agenciec that go by various acronyms. None of them are willing to do their jobs, and stop this cycle of abuse and death. This upcomming week, I will provide various contact information for these agencies. If you are experiencing care issues with a nursing home or long term care facility, file a complaint. If enough people fight the system we can change it.
If you have lost a loved one in one of these places, or have one currently in one, and feel they are not being treated properly, complain!
We have a group of people who are coming together to expose these people, and the patterns they follow. Please be a part of the change, your story matters. Honor those who have suffered, and lets make a difference. You can emiil me at : Iseeu.research@gmail.com
Happy Mothers Day Mom, You are so missed.
My guess is that they put flowers everywhere, and it's business as usual! Qperating without enough staff to provide adequate care. Which means, you will get a shower, when you complain long enough. You will get a meal, not necessarily what you asked for, but a meal none the less. And when the bed linen is soaked and smells bad enough, you will get your bed changed. This is what I witnessed while Mom was in Hendersonville Health and Rehabilitation.
The staff is forced to work "short" most of the time, and they are usually stressed out and cant keep up. The result is, they get mad and the patients suffer. Sometimes the anger shows itself, in the form of patient abuse. Other times it shows simply as a lack of concern. I know that there are people working there that care, but eventually they get frustrated, and change jobs. Leaving the majority of workers left, the people who can't get a job somewhere else.
The system is so corrupt, that there is not much help if you have a complaint, or a "quality of care" issue. I've been through all of the agenciec that go by various acronyms. None of them are willing to do their jobs, and stop this cycle of abuse and death. This upcomming week, I will provide various contact information for these agencies. If you are experiencing care issues with a nursing home or long term care facility, file a complaint. If enough people fight the system we can change it.
If you have lost a loved one in one of these places, or have one currently in one, and feel they are not being treated properly, complain!
We have a group of people who are coming together to expose these people, and the patterns they follow. Please be a part of the change, your story matters. Honor those who have suffered, and lets make a difference. You can emiil me at : Iseeu.research@gmail.com
Happy Mothers Day Mom, You are so missed.
Monday, May 6, 2013
SanStone, Hendersonville Health and Rehabilitation, Chris Sprenger, Michael Deloach, DR. Larry Joe Russell, Susan Habel, Lara Mooney. The common denominator between all on this list, is their connection to my Mothers death. It is still not clear the exact circumstances of her death. The only thing I know for sure is that the facts tell me something different than anyone on this list has told me. If they didn't do something wrong, why do they continue to lie. How many people die before they should, while under the "care" of these heartless individuals.I can only hope that they did not make her suffer.
Mom was in Hendersonville Health and Rehabilitation, to recover from a serious surgery. She was not sick, nor was she suffering from anything that would be considered "life threatening". She had been through quite a bit since her surgery. What makes it so hard to understand, is that she was showing drastic improvements Mom had achieved all the goals set by her physical therapists, and was to be discharged the morning she died.
The State Medical Examiners Guide, states that anyone who dies from anything that is not related to what they are being treated for, should be autopsied. I begged for an Autopsy, Dr. Larry Joe Russell, Pardee Hospital, Dr. Poston , and the NC Medical Examiners office, all refused. Dr Harold Picus ( the Dr. who performed the surgery), tried to request an autopsy, and spoke to a Dr. Rawl at Pardee, and was denied.
It is amazing the lengths that people go through to protect their own. I believe, that if they had done an autopsy, they would have found that Mom's death was caused by a fall, or the administration of the wrong medication. Mom was recovering from brain surgery. The articles I have read suggest that the bone at the surgical site is not totally fused together for twelve months
The fall was not added to the records till one month after Mom's death, and shortly after I started asking questions. The possibility of medication error is evidenced in the medical records themselves in several different ways. There is no doubt in my mind, that her death was caused by a mistake at Hendersonville Health and Rehabilitation, notice the use of the word mistake. It was not an accident, it was a mistake, human error!
Today is my 54th birthday, the thing I will miss the most today, is my Mom calling to say Happy Birthday. The thought of how many people miss those calls, because of the greed in the nursing home business, is overwhelming. I will continue to pursue these people till the truth is known.
Mom was in Hendersonville Health and Rehabilitation, to recover from a serious surgery. She was not sick, nor was she suffering from anything that would be considered "life threatening". She had been through quite a bit since her surgery. What makes it so hard to understand, is that she was showing drastic improvements Mom had achieved all the goals set by her physical therapists, and was to be discharged the morning she died.
The State Medical Examiners Guide, states that anyone who dies from anything that is not related to what they are being treated for, should be autopsied. I begged for an Autopsy, Dr. Larry Joe Russell, Pardee Hospital, Dr. Poston , and the NC Medical Examiners office, all refused. Dr Harold Picus ( the Dr. who performed the surgery), tried to request an autopsy, and spoke to a Dr. Rawl at Pardee, and was denied.
It is amazing the lengths that people go through to protect their own. I believe, that if they had done an autopsy, they would have found that Mom's death was caused by a fall, or the administration of the wrong medication. Mom was recovering from brain surgery. The articles I have read suggest that the bone at the surgical site is not totally fused together for twelve months
The fall was not added to the records till one month after Mom's death, and shortly after I started asking questions. The possibility of medication error is evidenced in the medical records themselves in several different ways. There is no doubt in my mind, that her death was caused by a mistake at Hendersonville Health and Rehabilitation, notice the use of the word mistake. It was not an accident, it was a mistake, human error!
Today is my 54th birthday, the thing I will miss the most today, is my Mom calling to say Happy Birthday. The thought of how many people miss those calls, because of the greed in the nursing home business, is overwhelming. I will continue to pursue these people till the truth is known.
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