NCDHHS, Who is it that appoints these clowns. If you have ever had to deal with them you know what I'm talking about. They publish all sorts of handy little information booklets, that we as taxpayers pay for. They are supposed to be there to look out for the public, children, elderly, disabled etc. I have dealt with two different divisions of the NCDHHS, and found neither one to be helpful. The initial contact is usually pleasant enough, but when they find out what you want, then it changes. They almost always seem to be adversarial and not so eager to help.
I have been doing lots of research lately, and am beginning to wonder, who they actually work for, or if they actually work at all. I was looking at the nursing home licensure division in particular. For example, in Henderson County, there were thirty one complaints filed against nine nursing homes. Out of thirty one actual complaints they found only four to be valid. These were people who probably went through the usual process.
First, you complain to the facility, then they have committees and there is also the Ombudsmans office. Their job is to act as mediators between you and the facility. The next step is to file a formal complaint, this in itself is not that difficult to do, you can do so by phone or mail or on line. Don't expect to hear anything back from them anytime soon. They will take their time, hoping I'm sure that you will forget that you filed a complaint. Then you will get the same letter that twenty seven out of the thirty one gets. It will tell you how serious they take these complaints and explain a little about the punishments they can enforce. The second page will be a standard form and it will list the facility, date of investigation and then comes the " no deficiencies found "part
Don't let that bother you, just remember that out of thirty one people who went through all this, twenty seven others got the same letter.
LOOK FOR YOURSELF, HERE'S THE LINK TO THE LIST OF COMPLAINTS.
http://www.ncdhhs.gov/dhsr/facilities/results.asp
look at Henderson County and you can do the math yourself.
As you are looking at the list, notice that on their yearly re certification, some of them have up to fifty two pages of deficiencies.
I'm sure that there is no corruption or political influence contributing to the lack of findings!
Really!!! Only four out of thirty one?
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