"SanStone It's our passion that makes us different". Go see for yourself their "passion" in action.

I am still having difficulties with hearing the SanStone commercials on WLOS channel 13. "SanStone Health, It's our passion that makes us different." Different from who would be the question. All you have to do is look at the ratings on Medicare.gov, and you will see they are no different from any of the other homes. It is somewhat confusing how they maintain a average rating, with all that passion. I'm sure it has to do with the help they get from their friends at the NCDHSR. It's not like they don't get complaints against SanStone properties, It's just that none of the complaints are substantiated. It's not like they don't get written up occasionally in the yearly surveys either. The answer to complaints and surveys both is the same, "defficiencies corrected."
I just went to Medicare.gov and they don't even show the corrections anymore. They tell you to call the home for plan of correction
I'm not sure how much they pay those elderley folk in their commercials to say how wonderful they are, but they are obviously not residents at Hendersonville Health and Rehabilitation. I've been in there and what I saw was certainly not Passion.
I saw people laying in their own urine and feces. I saw residents wheeled down to therapy an hour early, just so someone would be watching them. I saw residents sitting in the hall and dining room in wheelchairs waiting for someone to take them somewhere. What I did not see was passion.
While visiting a friend one day, he had an accident while in his wheelchair. I pushed the call button and waited, eventually I went to the nurses station and asked the person at the desk if someone could come clean him. My friend was sitting in a wheelchair in a pool of his urine for more than 20 minutes. I know the time because when he was wheeled in they said he needed to sit up for half an hour. On a subsequent visit they were discussing a pressure ulcer. Sitting in urine for twenty minutes definately doesn't help a pressure ulcer.
The staffing levels would make it impossible for the staff to be passionate. A person that is overworked and underpaid is not a model for passion. The people who show passion are the ones trying to sell you on the place. The residents I visited were both Medicare patients, it is possible that they have a hall where they put private pay residents where they are treated different.
The bottom line is that the patients I've seen in Hendersonville Health and Rehabilitation need compassion. Maybe they should change their slogan to - " Money, that's our passion". WLOS will let them say whatever they want as long as they pay. It seems a little suspicious that WLOS is in the same complex as the SanStone corporate office. Although the mailing address of SanStone is actually a Fed - X office on Airport Road, I've seen the office in Biltmore Park.
The dictionary defines passion as "an intense desire or enthusiasm for something", I guess if they don't say what they are passionate about, they can't  be sued for perjury. Just walk in to Hendersonville Health and Rehabilitation and look for passion. There has to be a special kind of place for these profiteers in the afterlife. Maybe then they will learn what passion is.