A few months ago, I had contacted a local Congressman in regards to the situation with the various agencies, "watching" out for the elderley. After my first email, I received a phone call from his office. I spoke to someone and explained my concerns, and asked for help or direction. After not hearing back from them for two months, I started emailing them again, asking if they were going to help or not.
I finally got an email back from Congressman Shulers office! The first person that had called me was Myrna Campbell. During our first phone conversation, she listened to my concerns, then suggested I call the Ombudsman's office. I explained that we were well past that phase of resolving this problem. I went on to tell her what steps I had taken to get NCDHHS to do their job enforcing their own regulations.
I was somewhat amused when the recent email gave me the name and number of a woman at the Ombudsmans office. I guess Myrna had forgotten everything I had told her two months ago.
I figured that maybe she knew something that I didn't about the Ombudsman's office, so I called them. The woman I spoke to was very nice, and of course she was so sorry about the loss of my Mother. After speaking with her and retelling the whole story again, she asked me about my religious beliefs, and warned me about bitterness. I asked her if she had received complaints from residents at Hendersonville Health and Rehab. Knowing how horrible my Mother was treated there, I figured she had. She told me her job was to mediate between the families of residents, and the management of the properties, and she had dealt with several complaints from there. I'm just guessing, that her job is to keep people from contacting the NCDHHS if possible.
The system is broken. People are suffering from lack of care, and some, like Mom are dying. There is a huge wall built between the general public, and the extremely wealthy owners of these properties. They have no fear of being held accountable for what happens at their homes. Why should they worry, they have at least one of their own on the committee at NCDHHS. How can you expect any complaints to be "substantiated" when they are investigating themselves? Is this corruption, you decide.

Definition of Corruption:
1.Lack of integrity or honesty (especially susceptibility to bribery); use of a position of trust for dishonest gain
 2. In government it is when an elected representative makes decisions that are influenced by vested interest rather than their own personal or party ideological beliefs.
3. The act of corrupting or of impairing integrity, virtue, or moral principle; the state of being corrupted or debased; loss of purity or integrity; depravity; wickedness; impurity; bribery.

THE SYSTEM IS BROKEN!