Friday, March 28, 2014

Would you do it if you knew someone was watching???

I have recently found myself visiting a fellow church member in Hendersonville Health and Rehabilitation. I have not been inside the building since Mom died.
It turns out that the person I have been visiting, is in the same room and same bed that my Mother died in. Walking down that hallway again was the most difficult thing I've done in a while. Not much has changed in the last two and a half years. Everything looks the same as it did in 2011. As I entered the room for the first time since then, I was shocked at how small it was. There are two beds, two chairs, and two small night stands. If you are sitting in one of the chairs, you are no more than a foot away from the other chair. There is the same little 13 inch tv at the foot of the bed.
I have been visiting my friend for three weeks now, and it is apparent that there are many decent people working there. The problem is the same as when Mom was there, they just don't have enough help to take care of the residents. On two separate occasions, I've heard them tell patients that they were not going to get their shower till the next day. The reason given is that they ran out of time.
For the most part the staff seems friendly, and compassionate There are times when the nurses just don't have time to do much of anything. There is one CNA, that seems to never stop running. I visited on the weekend, and there were hardly any staff on the hallway. If an emergency would happen on the weekend, it would be catastrophic.
The problem in nursing and rehabilitation centers, is the owners taking all the money out at the cost of quality of care. They own airplanes, yachts and belong to the local country clubs. They want for nothing, while the residents of their homes simply want a shower, a haircut or a decent meal served hot. The owners are living in expensive lake houses , and in gated communities while the people paying the bills are living in tiny rooms with particle board furniture.
It is obvious that these places make lots of money for the owners. At the sacrifice of a small percentage of the profits , they could easily provide better care for the residents. That seems to be the least of their concerns. They are to busy spending any extra money on purchasing more properties. If they are not making money, why are they so eager to buy more nursing homes?
On one of my recent visits, the NCDHSR was doing a complaint investigation. There was a sign on the front door announcing the investigation dates. This means that each employee knows that they are being inspected when they walk in the door. Does the NCDHSR think that telling them they are being inspected , will not affect their performance that day? Would you violate the regulations if you were being watched? That would be like running a stop sign with a police car on each corner of the street!
I did notice some things were different on the day of the inspection. I saw the nurses use a lift to get a patient out of bed. During Mom's stay I never even saw a lift. I also noticed that the dining room had been full of residents every day I had been there, on the day of the inspection it was empty. I'm guessing that they would leave the residents in the dining room till they had cleaned the rooms.
Make no mistake about it, the nursing home business is big money. The owners are very wealthy and could care less about the quality of care their homes provide. There is a shortage of beds, Medicare.gov ratings are inaccurate, and it is almost impossible to determine the care you can expect from any particular home. The system is not working and needs to be fixed. All it takes is people willing to stand up for those who cant. If you are willing to join the cause, please contact me at jaemark7@bellsouth.net

4 comments:

  1. SanStone has somehow gotten their hands on some nursing homes in Raleigh, and Anson County. The two in Raleigh have five stars on Medicare.gov, once they get involved, the stars will drop down to below average like their other properties. Beware Raleigh!

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  2. This has gotten ugly. The employees of Rex do not want to work for SanStone. We heard more than one person at the staff meeting, who knew people who worked before at SanStone, and how bad it was . The person representing SanStone does not care about the care of the residents.

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  3. The person representing SanStone is probably Robert O. Stephenson. This man is not a good person. He is also part of a group with Alan Finlayson, and Tom Franks. I think it's called Omega Healthcare Investors. Not a good situation for the employees of Rex. If you care about the patients, prepare to quit your job or stop caring about the patients.

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  4. Look at our esteemed governor! He didn't waste any time paying back any favors. DHHS is basically an investment for him, there will be no good to come from that administration. I'm sorry I voted for Mr. McCrory, I thought he must have been an okay guy since he ran a clean campaign. What I didn't know was that with the kind of people supporting him with corporate campaign donations (of course a lot of that money went to the North Carolina Republican Party?) he wasn't worried about winning. I think it's ironic that Duke is being forced to release their coal ash dumping documents! Shame on you Governor, and of course "e North Carolina Republican Party"!

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