Hendersonville Health and Rehabilitation and the NCDHHS never cease to impress me with their arrogance, and ignorance!
This morning I called Hendersonville Health and Rehabilitation and asked to speak to someone about obtaining a copy of the nurse staffig schedules. I was told I needed to speak to a certain person, and that person was in a meeting. I left my name, and was told she would call me back after the meeting. To my surprise by this afternoon, I had still not heard from that person. I calld Hendersonville Health and Rehabilitation and was passed off to Lori Garren, assistant director of nursing. I told her that I would like a copy of the nurse staffing and the occupancy, during Mom's stay. Ms. Garren asked me who I represented? I told her I represented my dead Mother! She continued to tell me that they were not required to share that information to the public!!
I knew better, because I had recently read an article saying that they have to post that information every day in a public place at the facility. The article also said that they had to provide that information to anyone requesting it, ( even the public )by mail or phone. The records must be kept for eighteen months.
I then called the NCDHSR, and asked them if it was required for Hendersonville Health and Rehabilitation to provide me the information. The person I was speaking with said no! I proceeded to tell her that I read the article, and it was a law, she still said no! I insisted, so she asked her boss, Rita Horton if it was required. Ms. Horton told her it was not required. I left a message on Rita Horton's voicemail leaving my number. Two hours later, she called me back. I asked her if there was such a law or not? Ms. Horton told me then that there was such a law, and gave me the statute! She asked me if I wanted to file a complaint. I did so on the phone, and she told me that sometimes they can make a call to the facility.
I then called Lori Garren at Hendersonville Health and Rehabilitation and told her the statute and the number. Ms Garren then informed me that she was not the person I needed to talk to. Paul Shogren, the administrator was the person, who would handle that sort of thing. I reminded Ms Lori Garren, that I had left my number for Mr. Paul Shogren, and he had not called. She said " I gave him your number" and hung up.
I was somewhat surprised, and extremely amused, when I recieved a call from none other than Lori Garren. Ms Garren informed me that I could come pick up the records tomorrow!! They are so arrogant, they think I will back down when they act like they are right! "Read the laws you idiots" cause rest assured, I do!!
If something happens at Hendersonville Health and Rehabilitation  or any nursing home, to someone you care about, dont give up. They will lie to you, they will change doccuments, they even have a cozy little arrangement with Pardee Hospital. Even the NCDHSR that oversees them is on their Christmas list. You cant bring someone back from the dead, but , you can do everything in your power to keep them from getting there!!