NCDHHS,How it works or fails to work

Let me explain the process when you complain to the NCDHHS about a nursing home. I called in to complain against Hendersonville Health and Rehab for things I knew had happened, and some I learned from looking through Mom's medical records. This is what happened.
I am not or have never been employed in the medical field. However as I looked through the records provided by Hendersonville Health and Rehab, I was outraged at what I saw. The admission form had Mom in room 102, bed A. The same information was on her admission drug regimin and almost every other form in her file.Most of the records were incomplete and some were just plain inaccurate. She was in Room 101 bed A.
From what I can tell by the records, she was only bathed or showered three or four times in fifteen days. Again the records are so sloppy it is hard to tell. As far as the prescription records, it is hard to tell what she was or wasn't given. There was a prescription for ativan, and no record that she was actually given any, wonder where that went? Someone have a party?
These are all things that I brought to the attention of Gail Maloney, Western Regional director of the branch of NCDHHS that deals with complaints. Along with a signed notarized statement from Mom's roomate,that directly contradicts a statement by a nurse regarding a fall.There were yellow sticky notes, and highlited papers all over the table. I was accompanied by my brother and his wife, and my sister. We were told that they would do an "administrative review" and we would receive the results when they completed the review. It took several phone calls and several weeks to be told they could't find anything wrong. Really?
When I went to see Mom on the day of her admission i was told she was in room 102 A. I went to that room and the person in there was not my Mom. I went into the hallway and someone asked me who i was looking for, I told them, and they took me to room 101 A.That should have been a warning of what was to come!
 This is alarming if you consider some of the patients (victims) have memory problems. What if they had the wrong room number on their wristbands? Would they be given the wrong medication, meals or could they even receive the wrong therapy? Based on the recordkeeping or lack of, all of this is possible. It seems more probable than possible.
The NCDHHS finds all of these things happening regularly, but they fail to do anything about it. The typical response to a confirmed defficency is " This plan of correction constitutes my written allegation of compliance for the deficiencies cited. However, submission of this plan of correction is not an admission that a defficiency exists or that one was cited correctly. This plan of correction is submitted to meet requirements established by State and federal laws".
Wow thats serious enforcement of regulations. Kind of like writing "I will do my best not to kill my patients" on the blackboard 100 times. Someone needs to take a look at this process, and come up with a system that actually holds these places accountable for the care they provide or fail to provide!